Privacy Policy

Effective Date: 2026-07-25

pMix Studio, a product of Smash It Studios Pty Ltd (ABN: 30 675 885 079) (“we,” “us,” or “our”), is committed to protecting your privacy. This policy explains how we handle information when you visit pmix.studio, use the pMix Studio app, or contact us for support.

We do not sell personal information. The current pMix Studio app does not use data for targeted advertising, advertising measurement, or data-broker sharing.

1. Data We Do Not Collect

pMix Studio is a live production app. Your production media remains under your control.

In the current App Store build, pMix Studio does not collect:

When you choose to stream or upload to a third-party destination, such as YouTube, Twitch, Facebook, or a custom RTMP server, your content is sent to that destination under its privacy policy and settings.

2. Information You Provide

We may receive information you choose to provide directly, including:

Production projects, scenes, overlays, source configurations, and local recordings are stored on your iOS or iPadOS device unless you choose to export, share, stream, or upload them.

3. Optional App Diagnostics and Analytics

Crash reporting, anonymous usage analytics, telemetry, and remote diagnostic log upload are off by default in the current App Store build. You can enable or disable them in Settings.

When enabled, optional app diagnostics and analytics may include:

We use this information to improve app stability, troubleshoot issues, understand which features need attention, and support people who choose to share diagnostic information. It is not used for tracking across apps or websites.

The reviewed app telemetry uses session-level identifiers, device model, OS version, and app/build information rather than IDFA or IDFV. If an SDK or service changes these practices, we will update this policy and the App Store privacy disclosures.

4. AI Features

pMix Studio includes optional AI features, available only after you grant Cloud AI permission on first use. When you use AI chat, AI voice commands, or AI vision commands, information needed to process the request may leave your device.

AI requests may include:

AI requests are sent to the pMix AI gateway, a pMix-operated Cloudflare Worker. The Worker forwards requests through Cloudflare AI Gateway to the model provider, currently Groq. No third-party model-provider API keys are stored in the app. Provider processing is governed by the provider’s terms and privacy policy.

To prevent abuse, pMix Studio uses Apple App Attest, part of DeviceCheck, to verify that cloud AI requests come from a genuine, unmodified copy of the app. When you use cloud AI, the app sends a per-install Secure Enclave attestation or assertion to Apple’s DeviceCheck service and the pMix gateway. This credential is used only for fraud and abuse prevention. It is not an account identity or a stable cross-install device identifier, and we do not use it for tracking or advertising.

Voice-command audio is transcribed on device. pMix Studio sends the resulting text when needed for AI command processing; it does not upload the raw microphone audio.

Optional AI vision commands may upload a still JPEG snapshot through the same pMix AI gateway to locate a named subject or target. Explicit or unsafe vision targets are rejected on device before any snapshot is uploaded. This is separate from normal production output. Normal program video, NDI feeds, local recordings, and RTMP streams are not sent to pMix servers unless you choose a third-party destination for streaming or sharing.

5. Website Analytics, Network, and Security Data

With your consent, the pMix Studio website uses Google Analytics to understand site traffic and improve the website. Google Analytics is disabled by default and its script is not loaded until you select Accept analytics in the cookie controls. If enabled, Google Analytics may collect page views, session activity, approximate location, browser and device information, and a client identifier stored in a first-party _ga cookie. We do not send names, email addresses, or other information that directly identifies you to Google Analytics.

We use necessary browser storage to remember whether you accepted or rejected analytics. You can withdraw or change your consent at any time by selecting Cookie Preferences in the website footer. When you reject analytics after previously accepting it, we disable Google Analytics and attempt to remove its first-party analytics cookies from your browser.

Google processes website analytics data under its own Privacy Policy. You can also block or delete analytics cookies in your browser. Google provides a Google Analytics opt-out browser add-on.

When you visit our website or use online app features, servers and service providers process basic network metadata, such as IP address, request time, user agent, and requested URL, to route requests, maintain security, prevent abuse, and operate the service.

pMix Studio does not request precise location permission. Our app backends do not retain IP addresses, resolve them to location, or use them for analytics in the current release posture. If these practices change, we will update this policy and the App Store privacy disclosures.

Website analytics is separate from optional analytics inside the pMix Studio app. The website’s Google Analytics tag is not included in the iOS or iPadOS app.

6. How We Use Information

We use information for the following purposes:

We do not use pMix Studio app data for third-party advertising tracking.

7. How We Share Information

We do not sell your personal information. We share information only as needed for the purposes described in this policy.

7.1 Service Providers

We use service providers to operate pMix Studio and related services, including:

These providers may access information only as needed to provide their services to us and are expected to protect it under their terms, policies, and confidentiality obligations.

7.2 Third-Party Streaming and Sharing Destinations

When you choose to livestream, upload, or share content to a third-party platform, your content and related metadata are sent to that destination. Examples include YouTube, Twitch, Facebook, and custom RTMP servers. We do not control those services, and their privacy policies apply.

7.3 Connected Accounts (YouTube and Other Platforms)

You can optionally connect a platform account, such as YouTube, so pMix Studio can set up a live stream for you instead of you copying a stream key by hand. Connecting an account is always your choice, and pMix Studio works fully without it.

pMix Studio uses YouTube API Services. When you connect a YouTube account, you authorise pMix Studio through Google’s standard sign-in screen, which tells you exactly what access you are granting. pMix Studio uses that access only to:

pMix Studio does not read, modify, or delete your existing videos, comments, captions, playlists, subscribers, or channel settings, and does not use YouTube data for advertising or profiling.

Access tokens for connected accounts are stored only in the secure Keychain on your device. They are never sent to, or stored on, pMix servers. You can disconnect a connected account at any time from within the app, which removes the stored token from your device. You can also review and revoke pMix Studio’s access to your Google account at any time via the Google security settings page.

By using the YouTube features in pMix Studio you are also agreeing to the YouTube Terms of Service. Google’s handling of your information is described in the Google Privacy Policy.

7.4 NDI and Local Network Communication

NDI and local camera communication occur between devices on your local network. pMix servers do not receive, store, or access those streams as part of normal app use.

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect rights, safety, or security, or to prevent fraud. If Smash It Studios Pty Ltd is involved in a merger, acquisition, sale of assets, or similar transaction, information may be transferred as part of that transaction.

8. Data Retention

We retain information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

You can delete local pMix Studio production data by deleting projects, clearing app data where available, or uninstalling the app. To request deletion of personal information held by us, contact hello@pmix.studio. If your request relates to Facebook, Instagram, or another Meta integration, you can also follow our User Data Deletion Instructions.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, object to, restrict, or receive a copy of personal information we hold about you.

Under the Australian Privacy Principles, you have the right to access and correct your personal information. If you believe we have breached the Australian Privacy Principles, you may contact us or lodge a complaint with the Office of the Australian Information Commissioner.

If you are located in the European Economic Area, United Kingdom, or another region with privacy rights, you may have additional rights under applicable law, including the right to lodge a complaint with your local supervisory authority.

To exercise privacy rights, contact hello@pmix.studio. We will respond in accordance with applicable law.

10. Children’s Privacy

pMix Studio is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete it.

If you believe we have collected information from a child under 16, contact hello@pmix.studio.

11. International Data Transfers

Smash It Studios Pty Ltd is based in Australia. If you use our services from outside Australia, information may be transferred to, stored, or processed in Australia or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our app, services, providers, or legal requirements. When we make material changes, we will post the updated policy with a new effective date and provide additional notice where required.

13. Contact Us

If you have questions, concerns, or requests about this policy or our privacy practices, contact us:

pMix Studio
Smash It Studios Pty Ltd
ABN: 30 675 885 079
Email: hello@pmix.studio
Website: https://pmix.studio

pMix Studio is a product of Smash It Studios Pty Ltd.